Monitor systems, manage alarms, and ensure uptime.

NextControl | IT | Operations | System Integrators


Learning Topics

Operations and maintenance teams ensure 24/7 system reliability. This guide navigates you through runtime monitoring, alarm response, and diagnostic procedures.

Core Responsibilities:

  • Real-time system monitoring and health checks
  • Alarm response and incident management
  • Trend analysis and reporting
  • Shift operations and handover procedures


Understand the Platform and Modules:

  • Platform Overview - review the entire section. For Technology, focus only on your areas of interest.
  • Modules - review the Solution Lifecycle and the modules in your area of interest.

Learn by doing:


Runtime Operations

System Monitoring

Essential Tools:

  • [Runtime System Monitor Reference] - Real-time performance
  • [Runtime Diagnostics Reference] - Troubleshooting tools
  • [Runtime Tutorial] - Hands-on practice
  • [Client Types Reference] - Client connections

Health Indicators

  • [Devices Monitor Reference] - Communication status
  • [Alarms Monitor Reference] - Alarm system health
  • [Historian Monitor Reference] - Data collection status
  • [System Monitor Connector] - Windows metrics

Alarm Management

Alarm Response

Core Documentation:

  • [AlarmViewer Control Reference] - Operator interface
  • [AlarmAreas Control Reference] - Area-based filtering
  • [Alarms and Audit Trail Tutorial] - Step-by-step guide
  • [Alarms Module Reference] - Complete system

Alarm Procedures

  • [Alarm Areas Example] - Organization strategies
  • [Alarm History Filter Example] - Historical analysis
  • [Alarm Email and SMS Example] - Notification setup
  • [Alarm Change Message Example] - Custom messages

Trending & Analysis

Data Visualization

Trending Tools:

  • [TrendChart Control Reference] - Real-time trends
  • [TrendChart Properties Example] - Configuration
  • [TrendChart Annotations Example] - Event marking
  • [TrendChart Custom Samples Example] - Advanced features

Historical Data

  • [Historian Module Tutorial] - Data retrieval
  • [Historian Export to CSV Example] - Data export
  • [Historian GetSamples Method Code] - Custom queries

Reporting & Documentation

Operational Reports

  • [ReportViewer Control Reference] - View reports
  • [Reports Module Reference] - Report system
  • [Reports with Datasets Example] - Data integration

Shift Documentation

  • Audit trail maintenance
  • Shift handover procedures
  • Incident documentation

Quick Reference Cards

Alarm Response Matrix

SeverityAcknowledgeResolveEscalate
Critical< 1 min< 15 minImmediate
High< 5 min< 60 minIf unresolved
Medium< 15 minEnd of shiftAs needed
Low< 60 minScheduledNo

Daily Checklist

  • Review [Runtime System Monitor Reference]
  • Check active alarms in [AlarmViewer Control Reference]
  • Verify historian status in [Historian Monitor Reference]
  • Review device communications
  • Run daily production report
  • Complete shift log

First-Line Diagnostics

SymptomCheckReference
Tag not updatingDevice status[Devices Monitor Reference]
Client slowDisplay complexity[Performance optimization]
Trend gapsHistorian service[Historian Monitor Reference]
Login failsUser permissions[Security RuntimeUsers Reference]

Shift Operations

Handover Procedures

Documentation Requirements:

  1. Top 5 active alarms and status
  2. Equipment on watch list
  3. System anomalies observed
  4. Maintenance requests raised
  5. Audit trail entry

Access Control

  • [Security RuntimeUsers Reference] - User management
  • [Security Policies Reference] - Permission levels
  • [Security Module Reference] - Complete security

Performance Management

System Optimization

  • Display point count limits
  • Query time window best practices
  • Network bandwidth monitoring
  • Client connection management

Preventive Maintenance

  • Trend analysis for drift detection
  • Early warning indicators
  • Asset health monitoring
  • Performance baseline tracking

Emergency Procedures

Failover Operations

  • [Redundancy Reference] - Hot standby systems
  • Client reconnection procedures
  • Service recovery checklist
  • Communication protocols

Backup & Recovery

  • Solution backup verification
  • Configuration archive
  • Disaster recovery procedures
  • Data retention policies

Training Path

Operations Certification

FrameworX Operations Specialist

  • Prerequisites: Basic SCADA knowledge
  • Duration: 2 weeks practical training
  • Assessment: Scenario-based + quiz
  • Renewal: Annual practical drill

Week 1 Focus:

  • Client navigation
  • Alarm operations
  • Trending basics
  • System health monitoring

Week 2 Focus:

  • Advanced diagnostics
  • Performance optimization
  • Security procedures
  • Emergency response

Resources & Support

Essential References:

  • [Runtime Reference] - Complete runtime documentation
  • [Alarms Module Reference] - Alarm system details
  • [Displays Module Reference] - Display navigation

Examples & Best Practices:

  • [Process HMI Example] - Operational displays
  • [Andon Dashboards Example] - Visual management
  • [OEE Calculation Example] - Performance metrics

Support:

  • [Getting Help] - Support channels
  • Technical Tuesday sessions
  • Emergency escalation procedures

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