Getting Help

Find the right support channel for your needs.

Start → Install | First Solution | What's Next by Role | Getting Help

Product or Documentation Issues

Report bugs, documentation errors, or usability problems without requiring license information.

Report at: support.tatsoft.com/issues
(No license or contact information required)

What to report:

• Installation problems
• Tutorial steps with unclear or unexpected results
• Documentation errors or missing information
• Product bugs or unexpected behavior
• Usability issues affecting workflow

Evaluating the Platform

Get expert guidance during your evaluation phase.

Schedule Solution Design Meeting
Email: solutions@tatsoft.com

What we provide:

• Architecture review for your requirements
• Proof of concept guidance
• Feature demonstrations
• Licensing recommendations
• Migration path from existing systems

Live Technical Support

Technical Tuesday Sessions

Every Tuesday - Live technical team support on Discord

Discord: discord.gg/frameworx
Time: [Specify time zone and hours]
Channel: #technical-tuesday

Get help with:

• Real-time troubleshooting
• Architecture questions
• Best practices guidance
• Code reviews
• Implementation strategies

How it works:

1. Join Discord during Technical Tuesday hours
2. Post your question in #technical-tuesday
3. Technical team members provide live assistance
4. Sessions are recorded for future reference

Registered System Integrators

Dedicated support channels for certified partners.

Partner Support:

• Email: partners@tatsoft.com
• Discord: #partner-channel (invite required)

Partner Resources:

• Priority technical support
• Solution architecture consultation
• Co-marketing opportunities
• Training and certification programs

End-User Operations

Production support for licensed installations.

Standard Support

Email: support@tatsoft.com

Response time: 2 business days
Coverage: Installation, configuration, troubleshooting

Maintenance Agreement Customers

Email: priority@tatsoft.com
Phone: +1-888-TATSOFT (828-7638)

Response time: 4 hours (critical), 1 business day (standard)
Coverage: 24/7 for critical issues, dedicated engineer assignment

Community Resources

Connect with other FrameworX users and experts.

Community Forum

forum.tatsoft.com

Best for:

• General questions
• Best practices discussion
• Solution examples
• Feature requests

Discord Community

discord.gg/frameworx

Best for:

• Real-time help
• Informal discussions
• Quick troubleshooting
• Community projects

Before Contacting Support

Gather this information:

1. FrameworX version (Help → About)
2. License type and expiration
3. Error messages or screenshots
4. Steps to reproduce the issue
5. Solution configuration (if applicable)

Check first:

• [Troubleshooting Reference] - Common issues
• [FAQ Index] - Frequently asked questions
• Community Forum - Similar issues may be solved

Support Response Times (Best Effort, not SLA)

Training and Education

Online Training: training.tatsoft.com
Webinar Schedule: tatsoft.com/webinars
Certification Program: tatsoft.com/certification

Additional Resources

• [Release Notes and What's New] - Latest updates
• [Documentation Offline Access] - Download for offline use
• [Legacy Versions Upgrade] - Migration guides
• [Support Channels and Community] - Detailed contact information