Resources & Support
Overview
The Resources & Support section provides comprehensive learning materials, downloads, community access, and technical support options for FrameworX 10.1. Whether you're getting started, expanding your skills, or need technical assistance, this hub connects you with the tools, knowledge, and expertise to maximize your success with FrameworX.
Training Materials
Video Tutorials
Step-by-step visual learning for all skill levels:
Getting Started Series
- FrameworX Overview (15 min) - Platform introduction and capabilities
- Your First Solution (20 min) - Complete walkthrough from creation to runtime
- Navigation Basics (10 min) - Solution Center and Designer tour
- Quick Wins (30 min) - Five simple projects to build confidence
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- Redundancy Configuration (30 min) - Hot-standby setup
- Performance Optimization (45 min) - Tuning for large systems
- Security Hardening (40 min) - Cybersecurity best practices
- Cloud Integration (50 min) - AWS, Azure, and MQTT setup
Webinar Recordings
Live session recordings with Q&A:
Monthly Tech Talks
- What's New in 10.1 - Latest features and improvements
- Migration Strategies - Moving from legacy systems
- Industry Solutions - Vertical-specific implementations
- Partner Spotlights - Integration showcases
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- Digital badge and certificate
- Partner portal access
- Priority support
- Community recognition
- Career advancement
Downloads
Latest Version
Current stable release and updates:
FrameworX 10.1.5 (Current)
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- Service Pack 1 (450 MB) - Cumulative updates
- Hot Fix Bundle (120 MB) - Critical fixes
- Security Update (85 MB) - Latest security patches
Service Packs
Maintenance releases:
- 10.1 SP1 - Performance improvements and bug fixes
- 10.0 SP3 - Final service pack for 10.0
- Legacy Updates - Available in archive section
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- Symbol Library Pack - Extended graphics
- Script Templates - Common code patterns
- Report Templates - Industry-standard reports
- Excel Add-in - Bulk configuration tool
Documentation PDFs
Downloadable reference materials:
- Installation Guide (PDF, 2 MB)
- User Manual (PDF, 15 MB)
- Scripting Reference (PDF, 8 MB)
- Driver Manual (PDF, 12 MB)
- Best Practices Guide (PDF, 5 MB)
Community
User Forum
Active community discussion platform:
Forum Sections
- Getting Started - New user questions
- General Discussion - Platform topics
- Technical Support - Problem solving
- Feature Requests - Product suggestions
- Show & Tell - Share your solutions
- Jobs Board - Career opportunities
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- Be respectful and professional
- Search before posting
- Provide context in questions
- Share knowledge freely
- Mark solutions when found
Knowledge Base
Searchable technical articles:
Article Categories
- How-To Guides - Step-by-step instructions
- Troubleshooting - Common issue resolution
- Best Practices - Recommended approaches
- FAQ - Frequently asked questions
- Technical Notes - Detailed explanations
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- Product Announcements - Major releases
- Events & Webinars - Upcoming sessions
- Partner News - Integration updates
- Industry News - Market developments
Feature Requests
Influence product development:
Request Process
- Search existing requests
- Vote on priorities
- Submit new ideas
- Track status
- Participate in discussions
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Technical Support
Support Portal
Centralized support management:
Portal Features
- Ticket System - Track all requests
- Priority Levels - Based on impact
- SLA Tracking - Response time commitments
- History - Previous tickets
- Documentation - Attached files
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- Standard - Business hours, 24-hour response
- Priority - Extended hours, 4-hour response
- Critical - 24/7, 1-hour response
- Premium - Dedicated engineer, immediate response
Remote Assistance
Quick problem resolution:
Remote Session Options
- Screen Sharing - View-only assistance
- Remote Control - Direct system access
- Co-browsing - Web-based collaboration
- File Transfer - Exchange configurations
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