Training Materials
Video Tutorials
Step-by-step visual learning for all skill levels:
Getting Started Series
- FrameworX Overview (15 min) - Platform introduction and capabilities
- Your First Solution (20 min) - Complete walkthrough from creation to runtime
- Navigation Basics (10 min) - Solution Center and Designer tour
- Quick Wins (30 min) - Five simple projects to build confidence
Module Deep Dives
- Unified Namespace Mastery (45 min) - Tags, assets, and UDTs
- Device Configuration (60 min) - Complete driver setup guide
- Display Design Workshop (90 min) - From basics to advanced graphics
- Scripting Fundamentals (60 min) - C# and Python in FrameworX
- Alarm Management (45 min) - ISA-18.2 best practices
Advanced Topics
- Redundancy Configuration (30 min) - Hot-standby setup
- Performance Optimization (45 min) - Tuning for large systems
- Security Hardening (40 min) - Cybersecurity best practices
- Cloud Integration (50 min) - AWS, Azure, and MQTT setup
Webinar Recordings
Live session recordings with Q&A:
Monthly Tech Talks
- What's New in 10.1 - Latest features and improvements
- Migration Strategies - Moving from legacy systems
- Industry Solutions - Vertical-specific implementations
- Partner Spotlights - Integration showcases
Solution Showcases
- Automotive MES Integration - Real customer implementation
- Water/Wastewater SCADA - Municipal system design
- Pharmaceutical Compliance - 21 CFR Part 11 solution
- Energy Management - ISO 50001 implementation
Self-Paced Courses
Foundation Level (8 hours)
- Course 101: FrameworX Fundamentals
- Platform architecture
- Basic configuration
- Simple HMI creation
- Certificate upon completion
Professional Level (16 hours)
- Course 201: Industrial Integration
- Device configuration mastery
- Alarm philosophy development
- Historian optimization
- Hands-on exercises
Expert Level (24 hours)
- Course 301: Advanced Development
- Custom script development
- Complex integrations
- Performance tuning
- Architecture design
Industry-Specific Tracks
- Manufacturing Track - MES, OEE, and production tracking
- Infrastructure Track - SCADA, telemetry, and remote monitoring
- Building Automation Track - BMS, energy, and sustainability
Certification Program
FrameworX Certified Developer (FCD)
- Prerequisites: Foundation and Professional courses
- Exam: 2-hour online assessment
- Skills Validated:
- Solution design and development
- Device integration
- Display creation
- Basic troubleshooting
- Validity: 2 years
FrameworX Certified Expert (FCE)
- Prerequisites: FCD + 1 year experience
- Exam: 4-hour practical + theory
- Skills Validated:
- Advanced architecture design
- Performance optimization
- Security implementation
- Complex integrations
- Validity: 2 years
Certification Benefits
- Digital badge and certificate
- Partner portal access
- Priority support
- Community recognition
- Career advancement
Downloads
Latest Version
Current stable release and updates:
FrameworX 10.1.5 (Current)
- Full Installer (2.3 GB) - Complete platform installation
- Web Installer (50 MB) - Downloads components as needed
- Release Notes - Detailed change log
- System Requirements - Hardware and software prerequisites
Update Packages
- Service Pack 1 (450 MB) - Cumulative updates
- Hot Fix Bundle (120 MB) - Critical fixes
- Security Update (85 MB) - Latest security patches
Service Packs
Maintenance releases:
- 10.1 SP1 - Performance improvements and bug fixes
- 10.0 SP3 - Final service pack for 10.0
- Legacy Updates - Available in archive section
Drivers & Tools
Additional Drivers
- Specialized Protocols - Industry-specific drivers
- Beta Drivers - Early access to new protocols
- Custom Driver SDK - Build your own drivers
- Driver Update Tool - Keep drivers current
Utility Tools
- License Manager - Standalone license tool
- Database Utility - Solution database management
- Log Analyzer - Diagnostic log analysis
- Performance Monitor - System metrics tool
- Migration Assistant - Legacy system import
Development Tools
- Symbol Library Pack - Extended graphics
- Script Templates - Common code patterns
- Report Templates - Industry-standard reports
- Excel Add-in - Bulk configuration tool
Documentation PDFs
Downloadable reference materials:
- Installation Guide (PDF, 2 MB)
- User Manual (PDF, 15 MB)
- Scripting Reference (PDF, 8 MB)
- Driver Manual (PDF, 12 MB)
- Best Practices Guide (PDF, 5 MB)
Community
User Forum
Active community discussion platform:
Forum Sections
- Getting Started - New user questions
- General Discussion - Platform topics
- Technical Support - Problem solving
- Feature Requests - Product suggestions
- Show & Tell - Share your solutions
- Jobs Board - Career opportunities
Forum Features
- Search - Find answers quickly
- Tags - Organize by topic
- Kudos - Recognize helpful posts
- Private Messages - Direct communication
- Email Notifications - Stay updated
Community Guidelines
- Be respectful and professional
- Search before posting
- Provide context in questions
- Share knowledge freely
- Mark solutions when found
Knowledge Base
Searchable technical articles:
Article Categories
- How-To Guides - Step-by-step instructions
- Troubleshooting - Common issue resolution
- Best Practices - Recommended approaches
- FAQ - Frequently asked questions
- Technical Notes - Detailed explanations
Popular Articles
- How to Configure Redundancy
- Optimizing Device Communication
- Creating Responsive Displays
- Database Connection Troubleshooting
- Security Hardening Checklist
Blog & News
Blog Topics
- Product Updates - New features and releases
- Technical Deep Dives - Architecture and design
- Customer Success Stories - Real implementations
- Industry Trends - Market insights
- Tips & Tricks - Productivity boosters
News Categories
- Product Announcements - Major releases
- Events & Webinars - Upcoming sessions
- Partner News - Integration updates
- Industry News - Market developments
Feature Requests
Influence product development:
Request Process
- Search existing requests
- Vote on priorities
- Submit new ideas
- Track status
- Participate in discussions
Request Status
- Under Review - Being evaluated
- Planned - Scheduled for development
- In Development - Currently building
- Released - Available in product
- Not Planned - With explanation
Technical Support
Support Portal
Centralized support management:
Portal Features
- Ticket System - Track all requests
- Priority Levels - Based on impact
- SLA Tracking - Response time commitments
- History - Previous tickets
- Documentation - Attached files
Creating Support Tickets
- Log into support portal
- Click "New Ticket"
- Select category:
- Technical Issue
- Licensing
- Feature Request
- Documentation
- Provide details:
- Solution version
- Error messages
- Steps to reproduce
- Business impact
- Attach relevant files
Contact Information
Regional Support Centers
- Americas
- Phone: +1-555-FRAMEWORK
- Email: support.americas@frameworkx.com
- Hours: 24/7 for critical, 8 AM - 8 PM ET for standard
- Europe/Middle East/Africa
- Phone: +44-20-XXXX-XXXX
- Email: support.emea@frameworkx.com
- Hours: 24/7 for critical, 8 AM - 6 PM CET for standard
- Asia Pacific
- Phone: +65-XXXX-XXXX
- Email: support.apac@frameworkx.com
- Hours: 24/7 for critical, 9 AM - 6 PM SGT for standard
Support Tiers
- Standard - Business hours, 24-hour response
- Priority - Extended hours, 4-hour response
- Critical - 24/7, 1-hour response
- Premium - Dedicated engineer, immediate response
Remote Assistance
Quick problem resolution:
Remote Session Options
- Screen Sharing - View-only assistance
- Remote Control - Direct system access
- Co-browsing - Web-based collaboration
- File Transfer - Exchange configurations
Security Measures
- Session recording option
- Encrypted connections
- Access audit logs
- Customer approval required
- Temporary access only
Professional Services
Consulting Services
- Solution Architecture - Design review and recommendations
- Performance Audit - System optimization
- Security Assessment - Vulnerability analysis
- Migration Planning - Legacy system transition
Implementation Services
- Project Management - Full project delivery
- System Integration - Third-party connections
- Custom Development - Specific requirements
- Commissioning - Startup assistance
Training Services
- Onsite Training - At your facility
- Custom Curriculum - Tailored content
- Train-the-Trainer - Build internal expertise
- Mentoring - Ongoing guidance
Support Packages
- Annual Maintenance - Updates and support
- Success Plans - Proactive engagement
- Resident Engineer - Onsite resource
- Managed Services - Outsourced operations
Quick Reference
Useful Links
- Product Homepage: www.frameworkx.com
- Documentation: docs.frameworkx.com
- Support Portal: support.frameworkx.com
- Community Forum: community.frameworkx.com
- Training Center: training.frameworkx.com
Emergency Contacts
- Critical Support Hotline: +1-555-CRITICAL (24/7)
- Security Issues: security@frameworkx.com
- License Emergency: licensing@frameworkx.com
Social Media
- LinkedIn: /company/frameworkx
- Twitter: @frameworkx
- YouTube: /frameworkxchannel
- GitHub: /frameworkx-samples
Getting Help Flowchart
Need Help?
↓
Is it urgent/production down?
Yes → Contact Critical Support Hotline
No ↓
Is it a known issue?
Check Knowledge Base → Found? → Apply solution
Not Found ↓
Is it a question?
Post in Community Forum → Get community answers
No answer ↓
Create Support Ticket → Track resolutionBest Practices for Getting Support
Before Contacting Support
- Check documentation and knowledge base
- Search community forum
- Gather system information
- Document steps to reproduce
- Identify business impact
When Contacting Support
- Provide clear problem description
- Include version information
- Attach relevant logs
- Specify urgency level
- Include contact information
After Resolution
- Document solution for future
- Share in community if applicable
- Provide feedback on support
- Update internal documentation
- Train team on resolution
To Do: Add link to older sites, add Upgrade tech page
AI Assistant Data
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