Page History
Find the right support channel for your needs.
Support → Issues | Evaluation | Partners | Community
Product or
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Documentation Issues
Report bugs, documentation errors, or usability problems without requiring license information.
Report at: support.tatsoft.com/issues
(No license or contact information
...
required
...
)
What to report:
- Installation problems
- Tutorial steps with unclear or unexpected results
- Documentation errors or missing information
- Product bugs or unexpected behavior
- Usability issues affecting workflow
Evaluating the Platform
Setup Solution Design meeting
email
Registered System Integrator
email, discord
End-user Operations
email:
License with Maintenance Agreement
email
phone
Browsing and Joining the Community
forum
discord
Notes for intake form
Installation
(Installation, Tutorial/Guides unclear or unspecified result,
Tutorials & Guides unclear or archiving goals
Get expert guidance during your evaluation phase.
Schedule Solution Design Meeting
Email: solutions@tatsoft.com
What we provide:
- Architecture review for your requirements
- Proof of concept guidance
- Feature demonstrations
- Licensing recommendations
- Migration path from existing systems
Registered System Integrators
Dedicated support channels for certified partners.
Partner Support:
- Email: partners@tatsoft.com
- Discord: #partner-channel (invite required)
Partner Resources:
- Priority technical support
- Solution architecture consultation
- Co-marketing opportunities
- Training and certification programs
End-User Operations
Production support for licensed installations.
Standard Support
Email: support@tatsoft.com
Response time: 2 business days
Coverage: Installation, configuration, troubleshooting
Maintenance Agreement Customers
Email: priority@tatsoft.com
Phone: +1-888-TATSOFT (828-7638)
Response time: 4 hours (critical), 1 business day (standard)
Coverage: 24/7 for critical issues, dedicated engineer assignment
Community Resources
Connect with other FrameworX users and experts.
Community Forum
Best for:
- General questions
- Best practices discussion
- Solution examples
- Feature requests
Discord Community
Best for:
- Real-time help
- Informal discussions
- Quick troubleshooting
- Community projects
Before Contacting Support
Gather this information:
- FrameworX version (Help → About)
- License type and expiration
- Error messages or screenshots
- Steps to reproduce the issue
- Solution configuration (if applicable)
Check first:
- [Troubleshooting Reference] - Common issues
- [FAQ Index] - Frequently asked questions
- Community Forum - Similar issues may be solved
Support Response Times
| Support Type | Initial Response | Resolution Target |
|---|---|---|
| Community Forum | Community-driven | Varies |
| Standard Email | 2 business days | 5 business days |
| Partner Support | 1 business day | 3 business days |
| Maintenance Agreement | 4-24 hours | 48 hours |
| Critical Production | 4 hours | Best effort |
Training and Education
Online Training: training.tatsoft.com
Webinar Schedule: tatsoft.com/webinars
Certification Program: tatsoft.com/certification
Additional Resources
- [Release Notes and What's New] - Latest updates
- [Documentation Offline Access] - Download for offline use
- [Legacy Versions Upgrade] - Migration guides
- [Support Channels and Community] - Detailed contact information
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