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Resources & Support

Overview

The Resources & Support section provides comprehensive learning materials, downloads, community access, and technical support options for FrameworX 10.1. Whether you're getting started, expanding your skills, or need technical assistance, this hub connects you with the tools, knowledge, and expertise to maximize your success with FrameworX.

Training Materials

Video Tutorials

Step-by-step visual learning for all skill levels:

Getting Started Series

  • FrameworX Overview (15 min) - Platform introduction and capabilities
  • Your First Solution (20 min) - Complete walkthrough from creation to runtime
  • Navigation Basics (10 min) - Solution Center and Designer tour
  • Quick Wins (30 min) - Five simple projects to build confidence

Module Deep Dives

  • Unified Namespace Mastery (45 min) - Tags, assets, and UDTs
  • Device Configuration (60 min) - Complete driver setup guide
  • Display Design Workshop (90 min) - From basics to advanced graphics
  • Scripting Fundamentals (60 min) - C# and Python in FrameworX
  • Alarm Management (45 min) - ISA-18.2 best practices

Advanced Topics

  • Redundancy Configuration (30 min) - Hot-standby setup
  • Performance Optimization (45 min) - Tuning for large systems
  • Security Hardening (40 min) - Cybersecurity best practices
  • Cloud Integration (50 min) - AWS, Azure, and MQTT setup

Webinar Recordings

Live session recordings with Q&A:

Monthly Tech Talks

  • What's New in 10.1 - Latest features and improvements
  • Migration Strategies - Moving from legacy systems
  • Industry Solutions - Vertical-specific implementations
  • Partner Spotlights - Integration showcases

Solution Showcases

  • Automotive MES Integration - Real customer implementation
  • Water/Wastewater SCADA - Municipal system design
  • Pharmaceutical Compliance - 21 CFR Part 11 solution
  • Energy Management - ISO 50001 implementation

Self-Paced Courses

Foundation Level (8 hours)

  • Course 101: FrameworX Fundamentals
    • Platform architecture
    • Basic configuration
    • Simple HMI creation
    • Certificate upon completion

Professional Level (16 hours)

  • Course 201: Industrial Integration
    • Device configuration mastery
    • Alarm philosophy development
    • Historian optimization
    • Hands-on exercises

Expert Level (24 hours)

  • Course 301: Advanced Development
    • Custom script development
    • Complex integrations
    • Performance tuning
    • Architecture design

Industry-Specific Tracks

  • Manufacturing Track - MES, OEE, and production tracking
  • Infrastructure Track - SCADA, telemetry, and remote monitoring
  • Building Automation Track - BMS, energy, and sustainability

Certification Program

FrameworX Certified Developer (FCD)

  • Prerequisites: Foundation and Professional courses
  • Exam: 2-hour online assessment
  • Skills Validated:
    • Solution design and development
    • Device integration
    • Display creation
    • Basic troubleshooting
  • Validity: 2 years

FrameworX Certified Expert (FCE)

  • Prerequisites: FCD + 1 year experience
  • Exam: 4-hour practical + theory
  • Skills Validated:
    • Advanced architecture design
    • Performance optimization
    • Security implementation
    • Complex integrations
  • Validity: 2 years

Certification Benefits

  • Digital badge and certificate
  • Partner portal access
  • Priority support
  • Community recognition
  • Career advancement

Downloads

Latest Version

Current stable release and updates:

FrameworX 10.1.5 (Current)

  • Full Installer (2.3 GB) - Complete platform installation
  • Web Installer (50 MB) - Downloads components as needed
  • Release Notes - Detailed change log
  • System Requirements - Hardware and software prerequisites

Update Packages

  • Service Pack 1 (450 MB) - Cumulative updates
  • Hot Fix Bundle (120 MB) - Critical fixes
  • Security Update (85 MB) - Latest security patches

Service Packs

Maintenance releases:

  • 10.1 SP1 - Performance improvements and bug fixes
  • 10.0 SP3 - Final service pack for 10.0
  • Legacy Updates - Available in archive section

Drivers & Tools

Additional Drivers

  • Specialized Protocols - Industry-specific drivers
  • Beta Drivers - Early access to new protocols
  • Custom Driver SDK - Build your own drivers
  • Driver Update Tool - Keep drivers current

Utility Tools

  • License Manager - Standalone license tool
  • Database Utility - Solution database management
  • Log Analyzer - Diagnostic log analysis
  • Performance Monitor - System metrics tool
  • Migration Assistant - Legacy system import

Development Tools

  • Symbol Library Pack - Extended graphics
  • Script Templates - Common code patterns
  • Report Templates - Industry-standard reports
  • Excel Add-in - Bulk configuration tool

Documentation PDFs

Downloadable reference materials:

  • Installation Guide (PDF, 2 MB)
  • User Manual (PDF, 15 MB)
  • Scripting Reference (PDF, 8 MB)
  • Driver Manual (PDF, 12 MB)
  • Best Practices Guide (PDF, 5 MB)

Community

User Forum

Active community discussion platform:

Forum Sections

  • Getting Started - New user questions
  • General Discussion - Platform topics
  • Technical Support - Problem solving
  • Feature Requests - Product suggestions
  • Show & Tell - Share your solutions
  • Jobs Board - Career opportunities

Forum Features

  • Search - Find answers quickly
  • Tags - Organize by topic
  • Kudos - Recognize helpful posts
  • Private Messages - Direct communication
  • Email Notifications - Stay updated

Community Guidelines

  • Be respectful and professional
  • Search before posting
  • Provide context in questions
  • Share knowledge freely
  • Mark solutions when found

Knowledge Base

Searchable technical articles:

Article Categories

  • How-To Guides - Step-by-step instructions
  • Troubleshooting - Common issue resolution
  • Best Practices - Recommended approaches
  • FAQ - Frequently asked questions
  • Technical Notes - Detailed explanations

Popular Articles

  • How to Configure Redundancy
  • Optimizing Device Communication
  • Creating Responsive Displays
  • Database Connection Troubleshooting
  • Security Hardening Checklist

Blog & News

Blog Topics

  • Product Updates - New features and releases
  • Technical Deep Dives - Architecture and design
  • Customer Success Stories - Real implementations
  • Industry Trends - Market insights
  • Tips & Tricks - Productivity boosters

News Categories

  • Product Announcements - Major releases
  • Events & Webinars - Upcoming sessions
  • Partner News - Integration updates
  • Industry News - Market developments

Feature Requests

Influence product development:

Request Process

  1. Search existing requests
  2. Vote on priorities
  3. Submit new ideas
  4. Track status
  5. Participate in discussions

Request Status

  • Under Review - Being evaluated
  • Planned - Scheduled for development
  • In Development - Currently building
  • Released - Available in product
  • Not Planned - With explanation

Technical Support

Support Portal

Centralized support management:

Portal Features

  • Ticket System - Track all requests
  • Priority Levels - Based on impact
  • SLA Tracking - Response time commitments
  • History - Previous tickets
  • Documentation - Attached files

Creating Support Tickets

  1. Log into support portal
  2. Click "New Ticket"
  3. Select category:
    • Technical Issue
    • Licensing
    • Feature Request
    • Documentation
  4. Provide details:
    • Solution version
    • Error messages
    • Steps to reproduce
    • Business impact
  5. Attach relevant files

Contact Information

Regional Support Centers

Support Tiers

  • Standard - Business hours, 24-hour response
  • Priority - Extended hours, 4-hour response
  • Critical - 24/7, 1-hour response
  • Premium - Dedicated engineer, immediate response

Remote Assistance

Quick problem resolution:

Remote Session Options

  • Screen Sharing - View-only assistance
  • Remote Control - Direct system access
  • Co-browsing - Web-based collaboration
  • File Transfer - Exchange configurations

Security Measures

  • Session recording option
  • Encrypted connections
  • Access audit logs
  • Customer approval required
  • Temporary access only

Professional Services

Consulting Services

  • Solution Architecture - Design review and recommendations
  • Performance Audit - System optimization
  • Security Assessment - Vulnerability analysis
  • Migration Planning - Legacy system transition

Implementation Services

  • Project Management - Full project delivery
  • System Integration - Third-party connections
  • Custom Development - Specific requirements
  • Commissioning - Startup assistance

Training Services

  • Onsite Training - At your facility
  • Custom Curriculum - Tailored content
  • Train-the-Trainer - Build internal expertise
  • Mentoring - Ongoing guidance

Support Packages

  • Annual Maintenance - Updates and support
  • Success Plans - Proactive engagement
  • Resident Engineer - Onsite resource
  • Managed Services - Outsourced operations

Quick Reference

Emergency Contacts

Social Media

  • LinkedIn: /company/frameworkx
  • Twitter: @frameworkx
  • YouTube: /frameworkxchannel
  • GitHub: /frameworkx-samples

Getting Help Flowchart

Need Help?
    ↓
Is it urgent/production down?
    Yes → Contact Critical Support Hotline
    No ↓
    
Is it a known issue?
    Check Knowledge Base → Found? → Apply solution
    Not Found ↓
    
Is it a question?
    Post in Community Forum → Get community answers
    No answer ↓
    
Create Support Ticket → Track resolution

Best Practices for Getting Support

Before Contacting Support

  • Check documentation and knowledge base
  • Search community forum
  • Gather system information
  • Document steps to reproduce
  • Identify business impact

When Contacting Support

  • Provide clear problem description
  • Include version information
  • Attach relevant logs
  • Specify urgency level
  • Include contact information

After Resolution

  • Document solution for future
  • Share in community if applicable
  • Provide feedback on support
  • Update internal documentation
  • Train team on resolution



To Do: Add link to older sites, add Upgrade tech page


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