Resources & Support

Overview

The Resources & Support section provides comprehensive learning materials, downloads, community access, and technical support options for FrameworX 10.1. Whether you're getting started, expanding your skills, or need technical assistance, this hub connects you with the tools, knowledge, and expertise to maximize your success with FrameworX.

Training Materials

Video Tutorials

Step-by-step visual learning for all skill levels:

Getting Started Series

Module Deep Dives

Advanced Topics

Webinar Recordings

Live session recordings with Q&A:

Monthly Tech Talks

Solution Showcases

Self-Paced Courses

Foundation Level (8 hours)

Professional Level (16 hours)

Expert Level (24 hours)

Industry-Specific Tracks

Certification Program

FrameworX Certified Developer (FCD)

FrameworX Certified Expert (FCE)

Certification Benefits

Downloads

Latest Version

Current stable release and updates:

FrameworX 10.1.5 (Current)

Update Packages

Service Packs

Maintenance releases:

Drivers & Tools

Additional Drivers

Utility Tools

Development Tools

Documentation PDFs

Downloadable reference materials:

Community

User Forum

Active community discussion platform:

Forum Sections

Forum Features

Community Guidelines

Knowledge Base

Searchable technical articles:

Article Categories

Popular Articles

Blog & News

Blog Topics

News Categories

Feature Requests

Influence product development:

Request Process

  1. Search existing requests
  2. Vote on priorities
  3. Submit new ideas
  4. Track status
  5. Participate in discussions

Request Status

Technical Support

Support Portal

Centralized support management:

Portal Features

Creating Support Tickets

  1. Log into support portal
  2. Click "New Ticket"
  3. Select category:
  4. Provide details:
  5. Attach relevant files

Contact Information

Regional Support Centers

Support Tiers

Remote Assistance

Quick problem resolution:

Remote Session Options

Security Measures

Professional Services

Consulting Services

Implementation Services

Training Services

Support Packages

Quick Reference

Useful Links

Emergency Contacts

Social Media

Getting Help Flowchart

Need Help?
    ↓
Is it urgent/production down?
    Yes → Contact Critical Support Hotline
    No ↓
    
Is it a known issue?
    Check Knowledge Base → Found? → Apply solution
    Not Found ↓
    
Is it a question?
    Post in Community Forum → Get community answers
    No answer ↓
    
Create Support Ticket → Track resolution

Best Practices for Getting Support

Before Contacting Support

When Contacting Support

After Resolution

AI Assistant Data

<details> <summary>Structured Information for AI Tools</summary>

json

{
  "module": "Resources & Support",
  "category": "Help and Learning",
  "sections": {
    "training": {
      "videos": ["Getting Started", "Module Deep Dives", "Advanced Topics"],
      "courses": ["Foundation (8h)", "Professional (16h)", "Expert (24h)"],
      "certification": ["Developer (FCD)", "Expert (FCE)"],
      "delivery": ["Self-paced", "Instructor-led", "Webinars"]
    },
    "downloads": {
      "software": ["Installers", "Updates", "Service Packs"],
      "tools": ["Utilities", "Drivers", "SDKs"],
      "documentation": ["Guides", "Manuals", "References"],
      "assets": ["Templates", "Symbols", "Examples"]
    },
    "community": {
      "forum": "Active user discussion platform",
      "knowledgeBase": "Searchable technical articles",
      "blog": "Product updates and insights",
      "features": "Request and vote on features"
    },
    "support": {
      "portal": "Ticket management system",
      "levels": ["Standard", "Priority", "Critical", "Premium"],
      "contact": "Regional support centers",
      "services": ["Consulting", "Implementation", "Training"]
    }
  },
  "quickLinks": {
    "documentation": "docs.frameworkx.com",
    "support": "support.frameworkx.com",
    "community": "community.frameworkx.com",
    "training": "training.frameworkx.com"
  },
  "supportProcess": [
    "Check documentation",
    "Search knowledge base",
    "Ask community",
    "Create ticket",
    "Get resolution"
  ]
}

</details>