Product or Documentation Issues
Report bugs, documentation errors, or usability problems without requiring license information.
Report at: support.tatsoft.com/issues
(No license or contact information required)
What to report:
- Installation problems
- Tutorial steps with unclear or unexpected results
- Documentation errors or missing information
- Product bugs or unexpected behavior
- Usability issues affecting workflow
Evaluating the Platform
Get expert guidance during your evaluation phase.
Schedule Solution Design Meeting
Email: solutions@tatsoft.com
What we provide:
- Architecture review for your requirements
- Proof of concept guidance
- Feature demonstrations
- Licensing recommendations
- Migration path from existing systems
Live Technical Support
Technical Tuesday Sessions
Every Tuesday - Live technical team support on Discord
Discord: discord.gg/frameworx
Time: [Specify time zone and hours]
Channel: #technical-tuesday
Get help with:
- Real-time troubleshooting
- Architecture questions
- Best practices guidance
- Code reviews
- Implementation strategies
How it works:
- Join Discord during Technical Tuesday hours
- Post your question in #technical-tuesday
- Technical team members provide live assistance
- Sessions are recorded for future reference
Registered System Integrators
Dedicated support channels for certified partners.
Partner Support:
Partner Resources:
- Priority technical support
- Solution architecture consultation
- Co-marketing opportunities
- Training and certification programs
End-User Operations
Production support for licensed installations.
Standard Support
Email: support@tatsoft.com
Response time: 2 business days
Coverage: Installation, configuration, troubleshooting
Maintenance Agreement Customers
Email: priority@tatsoft.com
Phone: +1-888-TATSOFT (828-7638)
Response time: 4 hours (critical), 1 business day (standard)
Coverage: 24/7 for critical issues, dedicated engineer assignment
Community Resources
Connect with other FrameworX users and experts.
Community Forum
forum.tatsoft.com
Best for:
- General questions
- Best practices discussion
- Solution examples
- Feature requests
Discord Community
discord.gg/frameworx
Best for:
- Real-time help
- Informal discussions
- Quick troubleshooting
- Community projects
Before Contacting Support
Gather this information:
- FrameworX version (Help → About)
- License type and expiration
- Error messages or screenshots
- Steps to reproduce the issue
- Solution configuration (if applicable)
Check first:
- [Troubleshooting Reference] - Common issues
- [FAQ Index] - Frequently asked questions
- Community Forum - Similar issues may be solved
Support Response Times (Best Effort, not SLA)
| Support Type | Initial Response | Resolution Target |
|---|
| Community Forum | Community-driven | Varies |
| Standard Email | 2 business days | 5 business days |
| Partner Support | 1 business day | 3 business days |
| Maintenance Agreement | 4-24 hours | 48 hours |
| Critical Production | 4 hours | Best effort |
Training and Education
Online Training: training.tatsoft.com
Webinar Schedule: tatsoft.com/webinars
Certification Program: tatsoft.com/certification
Additional Resources
- [Release Notes and What's New] - Latest updates
- [Documentation Offline Access] - Download for offline use
- [Legacy Versions Upgrade] - Migration guides
- [Support Channels and Community] - Detailed contact information